Annette — Diamond Station Necklace

Humphrey Jewellery provides a 12-month manufacturing warranty that covers structural or craftsmanship faults only.

Please note that this warranty does not cover:

• General wear and tear (including scratches, dents, or loss of lustre)

• Damage caused by misuse, accidents, or improper care

• Exposure to chemicals, perfumes, lotions, essential oils, or hand creams that may cause metal or plating wear

• Loss of stones or damage resulting from impact or resizing by non-authorised jewellers

We recommend removing your jewellery before applying lotions, exercising, cleaning, or sleeping to preserve its beauty and longevity.

Return & Exchange Policy

As each Humphrey piece is individually made to order, we do not accept returns or refunds for change of mind, sizing issues, or general wear and tear.

However, we proudly stand by the quality of our craftsmanship and offer the following:

• Manufacturing defects are covered under our Warranty Guarantee.

• If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order for assessment and resolution.

• Approved items for return, repair, or remake must be unused, in original packaging, and accompanied by proof of purchase.

Shipping Policy

All Humphrey Jewellery pieces are made to order with care and precision.
Production and delivery times vary depending on your chosen design and level of customisation.

• Estimated Delivery Time: 14 – 60 days

  • Standard designs: 14–45 days

  • Custom and bespoke designs: 30–60 days

Once your order is completed, you will receive tracking details via email.
All orders are securely packaged and shipped with full insurance for peace of mind.

Please note: International shipping (outside Australia) times may vary depending on destination and customs clearance.

 Looking for Something More Personal?

The pieces shown here represent a carefully curated ready-to-ship selection, designed for those who value immediate availability.

At Humphrey Jewellery, over 90% of our engagement rings and fine jewellery are custom made. Thoughtfully created through a private, guided process.

We invite you to a personalised one-to-one consultation, where every detail is considered:

• Diamond cut selection, our signature expertise.

• Ideal carat weight tailored to your hand, proportions, and lifestyle.

• Setting design and precious metal choice.

• Balance, structure, and long-term comfort.

This approach ensures each piece is not only visually beautiful, but intentionally designed to feel personal, effortless, and enduring.

Because jewellery this meaningful should be made for you and only you.

Book an appointment online of in person today

or ask us anything as customerservice@humphreyjewellery.com