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SHIPPING & RETURNS

Shipping Policy

Each piece from Humphrey Jewellery is crafted with care. While some pieces are ready to ship, most are made to order.
Our standard production timeframe is 14–60 days, depending on the design and level of customisation. We’ll keep you updated throughout the process.

Shipping Within Australia
We offer free standard shipping Australia-wide, fully insured and tracked for peace of mind.

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International Shipping
Shipping costs and delivery times vary by destination.
All international orders include tracking and optional insurance.

Packaging
Your jewellery is packaged in elegant, high-quality materials with a luxury finish, perfect for gifting or treasured storage.

Return & Exchange Policy

Returns & Exchanges
Because each piece is handcrafted and made to order, we do not offer refunds or exchanges for change of mind or incorrect sizing once production has begun.

However, we do provide a minimum 14-day return window for eligible items.
To request a return, please contact us within 14 days of receiving your order, and our team will guide you through the process.

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Manufacturing Issues
If there is a manufacturing fault or an error on our end, please notify us within 7 days of receiving your item.
Once assessed and approved, we will organise a repair, replacement, or store credit.

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Return Conditions
Returned items must be:

  • In original condition and packaging

  • Unworn and undamaged

  • Free from scratches, marks, or alterations

Items Not Eligible for Return

  • Customised, engraved, or bespoke pieces

  • Items damaged due to wear and tear, accidental impact, or improper care
     

Shipping for Returns
Customers are responsible for return shipping unless the item is confirmed faulty. We will reimburse shipping cost based on the receipt. 
We recommend using tracked and insured postage.

At Humphrey Jewellery, we take pride in creating pieces that last a lifetime.
We’re a small Australian business that values honesty, fairness, and customer satisfaction.

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How To Return A Faulty or Damaged Order

  • Contact us via our email (humphreyjewellery@gmail.com) and one of our team members will assist you.

  • Upon discussion with one of our team members, we will arrange the best way to return your item for an assessment via post. When returning by mail, all returns must include the original packaging and accompanying materials, including the packing slip and all stone certificates. Wrap the jewellery securely in a protective shipping package together with a copy of the invoice and a note with your contact details. Failure to do so may result in you not receiving the full refund amount as we are not held responsible for incorrect packing.

  • There is a $30 AUD two-way postage fee (within Australia) or $150 AUD two-way Postage fee (from outside Australia) that is required as a postage deposit; If the damage is not covered by warranty, we will send you a repair quote for your approval. If you do not wish to proceed with the repair, your pre-paid deposit will cover the return shipping; If the issue is found to be a manufacturing defect, your postage deposit will be refunded in full, and the repair will be conducted at no charge.

  • Please thoroughly read through what is and what is not covered by our Warranty, as the postage deposit will not be refunded if the issue is found not to be a manufacturing defect.

  • We will conduct a free assessment of the jewellery to determine whether the damage is under warranty.

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Physical Return Address:

Return Shipping Address Once your return is approved by our team, please send your item (securely packaged and insured) to the following address:

Humphrey Jewellery Returns 13/2 Berry Street, Essendon North 3041, Victoria, Australia

Payment Method Refunds Policy

We process all refunds back to the original payment method. The time it takes for the refund to appear depends on the payment processor used for your purchase:

 

1. Credit Card, Debit Card, or Other Standard Payments (Processed via Stripe)

 

  • Process: Once your return is approved and we initiate the refund, the funds are instantly submitted to your bank.

  • Timing: Your bank or card issuer typically takes 5-10 business days to credit the funds back to your account.

  • Reversals: For refunds processed shortly after the original charge, your bank may treat it as a reversal, meaning the original charge simply disappears from your statement instead of a separate credit appearing.

 

2. Buy Now, Pay Later (BNPL) Services (e.g., Klarna)

 

When using a BNPL service, the refund process involves three parties: you, us (Humphrey Jewellery), and the lender (Klarna).

  • Your Responsibility (Crucial Step): We strongly recommend you log into your BNPL provider's app (e.g., Klarna App) and report the return as soon as you have sent the item back to us. This will pause your scheduled payments and prevent any missed payments or potential late fees while the return is processed.

  • Our Process: Once we receive, inspect, and approve your return, we will notify you and initiate the refund back to Klarna within 5-7 business days.

  • Lender's Process: Klarna is responsible for adjusting your payment plan. They will cancel any remaining payments and refund any paid amounts back to your original funding source.

  • Timing: Please allow an additional 5-14 calendar days after we initiate the refund for the lender and your bank to process the funds and reflect them in your account. For the most accurate status of your payment plan and refund, please check the Klarna App or your Klarna account portal.

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