Frequently asked questions

At Humphrey Jewellery, we’re dedicated to creating pieces that last a lifetime — both in beauty and value. While Moissanite is a popular diamond alternative, we choose not to work with it because it does not hold the same brilliance, durability, or long-term value as natural or lab-grown diamonds. Moissanite tends to display a strong “rainbow sparkle,” which can look overly reflective under certain lighting. Over time, it may also lose clarity or show surface wear. Our commitment is to materials that meet the highest standards of luxury craftsmanship and enduring quality — that’s why we exclusively use natural and lab-grown diamonds, both ethically sourced and hand-selected for their fire, brilliance, and authenticity. We believe true luxury should be timeless, not temporary.

To keep your Humphrey Jewellery looking its best, avoid harsh chemicals, lotions, and essential oils. Clean your pieces gently with warm water, mild soap, and a soft brush. We recommend a professional check-up every 6–12 months. For white gold rings, re-rhodium plating can restore their bright finish when needed.

• 14K gold: Lighter in color, Slightly more durable, ideal for everyday wear. • 18K gold: Richer in color, purer in gold content, and slightly softer. Both are equally beautiful — it simply depends on your preference and lifestyle.

Yes. All diamonds come with a GIA or IGI certificate, verifying authenticity and quality (cut, color, clarity, and carat). Gemstone can come with IGI certificates. Smaller accent stones are inspected for consistency and brilliance.

Since each piece is custom-made, we cannot accept returns for change of mind. However, if your item arrives faulty or incorrect, contact us within 7 days of delivery. We’ll be happy to repair, replace, or issue a store credit.

Each piece is made individually. • Production time: 14–60 days (depending on customization and diamond availability) • Shipping: All orders are shipped securely and fully insured. If you need your piece by a specific date (e.g., engagement or wedding), contact us and we’ll do our best to meet your timeline.

At Humphrey Jewellery, we believe luxury should be personal and fairly priced. Here's why you should choose us: 1. Master Craftsmanship: Our pieces are designed by a master jeweller with experience from prestigious brands, ensuring every detail is perfect. 2. Honest Pricing: We offer high-quality jewellery without the inflated retail prices, thanks to our direct-to-client model. 3. Custom-Made: Each ring is crafted to order, allowing full customization to reflect your unique story. 4. Ethically Sourced Diamonds: We use only ethically sourced natural and lab-grown diamonds, selected for their brilliance and integrity. 5. Australian-Owned: Based in Melbourne, we blend local craftsmanship with world-class design. Supporting us means supporting an Australian-owned brand that cares. Humphrey Jewellery — Luxury without the markup. Crafted with honesty. Designed for a lifetime.

1. The Easiest At-Home Method (String or Paper) You’ll need: • A thin strip of paper or string • A ruler • A pen Steps: 1. Wrap the paper or string snugly around the base of your finger. 2. Mark where it overlaps. 3. Measure the length (in millimetres). 4. Match your measurement to the size chart below Circumference (mm)AU / UK SizeUS https://static.wixstatic.com/media/9c42d6_ed16188dcbb644d686eb947cca755827~mv2.png 2. Best Accuracy Option Visit any jewellery store and ask to have your finger measured — it’s free and takes 30 seconds. Humphrey Jewellery also recommends doing this if you’re ordering a custom or engagement ring, since half-sizes can make a big difference in comfort. 3. Helpful Tips • Measure at the end of the day, when fingers are at their largest. • Don’t measure when your hands are cold (fingers shrink slightly). • Rings should slide on easily and fit snugly at the base — not too tight, not too loose. • If you’re between two sizes, go for the larger one (especially for wider bands).

The time it takes to create and deliver your custom-designed jewellery from Humphrey Jewellery in Australia is typically 2 to 4 weeks from the date the design is finalized and confirmed. The exact timing within this window depends on two key factors: 1. Stone and Component Availability: If your chosen natural diamond, lab-grown diamond, or unique gemstone is immediately available and in stock, the process is faster. If custom cutting or overseas sourcing is required, it may push the timeline closer to the 4-week mark. 2. Complexity of Customization: Simple modifications to a ready-to-ship setting take less time like within days. Highly complex bespoke designs, intricate engraving, or unique structural requirements will require additional time for our master craftsmen to ensure perfection. We prioritize both speed and quality, and we will provide you with a more precise estimated completion date during your 1-on-1 consultation.

Choosing the perfect diamond ring with Humphrey Jewellery is a seamless and personalized process. Our comprehensive guide will assist you in making an informed decision: 1. Understanding the 4Cs: At Humphrey Jewellery, we emphasize the importance of the 4Cs—Cut, Color, Clarity, and Carat weight—when selecting a diamond. Each characteristic influences the diamond's overall appearance and value. For a well-balanced choice, our experts recommend prioritizing Cut, as it greatly impacts the diamond's brilliance. 2. Explore Our Collection: Browse our curated online collection to find a variety of styles and settings that resonate with your personal taste. From classic solitaire to contemporary halo designs, our range caters to every preference. 3. Customization Options: For a truly unique ring, take advantage of our customization services. You can select your favorite diamond and pair it with your desired setting. Our skilled artisans will work with you to bring your vision to life. 4. Expert Assistance: Our knowledgeable customer service team is available to guide you through every step. Whether you need help understanding diamond grades or advice on ring settings, our experts are just a call or an email away. 5. Ethical Sourcing: Rest assured that all our diamonds are ethically sourced, adhering to strict industry standards. We provide certification for each diamond, ensuring transparency and peace of mind. By following this guide, you can confidently choose a diamond ring that combines exquisite craftsmanship with personal significance, making your experience with Humphrey Jewellery both enjoyable and memorable.